Shipping, handling, and delivery issues
Shipping may take extra time due to high demand. Qualifying orders receive free shipping, and damaged or incorrect goods must be reported with photographs within 48 hours of delivery.
High-demand notice
Shipping may take extra time due to high demand
Free shipping
Orders over $400 receive free shipping. Available shipping methods, discounts, charges, and final order totals are calculated and confirmed during checkout before payment.
48-hour issue window
For damaged or incorrect goods, email photographs of packaging and labels within 48 hours of carrier delivery.
Tracking and release
Tracking appears in your account or order status view when it is available.
Research-use handling
Review product storage and handling notes before ordering. All products are sold for laboratory research, forensic analysis, or other qualifying non-human and non-veterinary purposes.
Cancellations Before Shipment
Order cancellations for full refunds are available before the order ships. Once an order has shipped, it cannot be cancelled or refunded.
Damaged or Incorrect Goods
If a parcel is visibly damaged in transit or you believe you received the wrong item, take clear photographs of the outer packaging, inner packaging, and product labels. Email the images and a brief description to support@peptide.partners within 48 hours of the carrier's delivery timestamp.
After review, Peptide Partners may, at its sole discretion, offer a one-time replacement or reshipment of the affected item where appropriate.
Research-Use Handling and Storage
All products are sold for research use only. Review product storage and handling notes before ordering, especially where lyophilized materials or freezer storage are referenced.
Need shipping help?
Contact support@peptide.partners with your order number, destination, and fulfillment question. For damaged or incorrect goods, include clear photographs of the outer packaging, inner packaging, and product labels.