Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the site, update the Last updated date, and take any other steps required by applicable law.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, and enforce applicable terms of service.

We do not sell or provide your information to any third-party, advertiser, or data broker. Only what is absolutely necessary to provide the Services may be shared in limited cases, such as a carrier needing your address to deliver a package.

Information that you directly submit through our Services may include contact details, order information, account information, and customer support information.

Some features of the Services may require you to directly provide certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.

• Contact details including name, address, phone number, and email.
• Order information including billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including username, password, security questions, and other account-security details.
• Customer support information you choose to include when communicating with us.

We may automatically collect information about how you access and use the site and your account, including device information, browser information, network connection information, IP address, and other interaction data. We may use cookies, pixels, and similar technologies to power and improve the site, remember actions and preferences, run analytics, and understand site interaction.

We may obtain information from vendors and service providers who collect information on our behalf, including payment processors and online tracking technology providers. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

• Providing products and services, including payment processing, order fulfillment, shipping, account notices, and support.
• Reviewing cancellation requests received before shipment and reported shipment issues.
• Marketing and advertising communications by email, text message, or postal mail where permitted.
• Security and fraud prevention, including detecting, investigating, or acting on possible fraudulent, illegal, or malicious activity.
• Communicating with you and improving the Services.

Peptide Partners, operated by Pirsek Technologies LLC, may send customer care and support text messages to customers who opt in to receive SMS support. These messages are limited to support conversations related to a customer inquiry, order, account, or service request. We do not use this SMS support program for marketing or promotional text messages.

Message frequency varies based on the customer inquiry and support needs. Message and data rates may apply. For help, reply HELP or contact Peptide Partners support at support@peptide.partners or (941) 231-0291. To opt out of SMS messages, reply STOP at any time.

Consent to receive SMS messages is not a condition of purchase. SMS consent and mobile information are not shared with third parties for marketing or promotional purposes. We will never send unsolicited text messages, and SMS communications remain limited to the support information you requested.

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

• With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• When you direct, request, or consent to disclosure, such as to ship products or use login integrations.
• In connection with a business transaction, legal obligation, enforcement of terms, or protection of Peptide Partners, the Services, or users.

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who provided us personal information, contact us to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age as those terms are defined in applicable law.

No security measure is perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Depending on where you live, you may have rights related to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline a request as permitted by law.

You may exercise rights where indicated on the site or by contacting us. We may need information from you to verify your identity before providing a substantive response.

• Access or know what personal information we hold about you.
• Delete, correct, restrict processing, or request portability of personal information.
• Withdraw consent where we rely on consent.
• Appeal a declined privacy request by replying directly to the denial.
• Opt out of promotional email while still receiving non-promotional order or account messages.

If you have complaints about how we process personal information, contact us using the details below. Depending on where you live, you may have a right to appeal our response or lodge a complaint with your local data protection authority.

We may transfer, store, and process personal information outside the country where you live. Where required for transfers out of Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent contracts.

For questions about privacy practices, this Privacy Policy, or available rights, call or email us at support@peptide.partners or contact us at 75 E 3rd St, Ste 7, Sheridan, WY, 82801, US.